Data Recovery

We conduct data recovery operations on various devices.

How we proceed:

1. Once ordered, we will direct you where to ship your device and will ask you the target file(s) you need to recover. If the device to recover is a server or a SAN / NAS, only remote access will be needed, but you are still highly-suggested to ship the disks, as most recovery operations will have more success if we have physical access to the devices to recover, as remote operations are limited. This option will be proposed if data is unable to be recovered initially.

2. Only tasks for servers and SANs can be remotely performed, all other devices will need to be shipped to us for proper conducting of the requested recovery. Recovery operations performed remotely may require that the device be put offline momentarily so that the storage may be dismounted and analyzed.

3. Once the recovery task is complete, the recovered file(s) will be securely shared to you (or shipped on portable media, depending on the volume of recovered data). Any storage device sent to us cannot be shipped back, since their data recovery requires a level of disassembly. After recovery, such devices will be fully wiped and destroyed.

Recovered data below 10GB will be shared securely and will be accessible for 30 days. We will not be responsible for any data loss if the data is not retrieved within that delay.

Recovered data above 10GB will be put on portable media and will be shipped to a return address you'll specify.

Data Quantity

If the total amount of data recovered for the requested file(s) exceeds the amount of data chosen when the original order was placed, we will send a custom invoice to the client to cover the difference.

Data Retention

We do NOT keep a backup of any recovered data once recovery is complete. The only copy will be the data provided to you.

We will not be responsible for any data loss if the data shared via a download link is not retrieved within the mentioned delay.

While we conduct recovery operations with the highest level of care, we are not liable for any data loss occurring during data recovery.

Scope Of Support:

Supported platforms are computers, servers, laptops and SAN / NAS (Network Storage Devices).

Supported operating systems are Windows and Linux.

Limit Of Support:

We do not support Apple products (iOS, MacOS etc) nor any other unlisted operating systems.

Data Recovery from cloud platforms (Azure, AWS etc) is currently not supported.

Data Recovery from Virtual Machines or Containers is currently not supported.

Remote Access:

If the devices are servers or storage arrays (SAN), we will require remote access until the recovery task is complete, whereupon the access can be lifted. SSH/RDP access is required along with a temporary VPN access, if applicable. Access to the hypervisor is suggested, if possible, so that the device can be analyzed thoroughly. If we do not possess this level of access, and we deem it necessary, we will request it promptly.

The drives may also be shipped to us for recovery. See the below section, relating to RAID.

Physical Access:

If the device is a computer, server, SAN or NAS, we will need you to ship us the drives to recover.

If the device had RAID, it is crucial for the disks to be labeled with their member identifier if they are removed from the array prior to shipping, and to include all of them, else recovery will not be possible, as the correct drive order must be used in the recovery, and loss of parity would render data recovery practically impossible.