Scope Of Support
Our Scope Of Support
We provide support for a specific set of technologies and platforms. Most of our support for specific operating systems is aligned with their respective lifecycle.
Any technology or platform not specifically listed here is either unsupported, or will be evaluated on a case-by-case basis, if support is requested.
Further detailed information in the bottom section titled "Limit Of Support"
Operating Systems
Computers
Microsoft Windows 10, 11 and later, Ubuntu 22.04 and later, Fedora (current up-to-date rolling-release only), Debian 11 and later.
Servers
Windows Server 2016 and later, Ubuntu 22.04 and later, Debian 11 and later, RedHat Enterprise Linux (RHEL) 7 and 8.
We no longer offer support for Windows Server 2003, 2008 and 2012, but we can still assist in a best-effort manner.
If needed, we can provide support for In-Place-Upgrades from Windows Server 2008 to Windows Server 2022. This can be requested under our "Managed Services" offer.
Cloud
The only cloud platform currently supported by us is Microsoft Azure. We do not offer support for most third-party plugins available in Azure Marketplace, only features that are enabled or available on vanilla Azure setups.
If you have any third-party plugins enabled, we can still support your other configurations, but will not offer support beyond best-effort if specific plugins are causing issues within your Azure environment.
Exceptions are evaluated on a case-by-case basis and will be limited to "Best Effort" only.
See the below section relating to Azure for the specific commonly used elements in Azure that are supported and for which we possess extensive experience.
Software
We support a vast array of software and platforms. Our expertise includes assistance with (but not limited to) the following:
Azure & O365
Exchange, Entra / AAD, Intune, DNS Management, Front Door, NSG, Azure Arc, Defender, Sentinel and more
Virtualization
Hyper-V, VMware, OpenVZ, Proxmox, KVM, XEN, QEMU
*Only if the host OS is in our supported operating systems list.
Microsoft-Specific
Active Directory, IIS, MSSQL, Failover Cluster, Bitlocker
Linux-Specific
BIND, MDADM, SELinux, CSF, IPTABLES, Apache / HTTPD, Nginx, MySQL, Keepalived, Haproxy and more
Monitoring
Nagios, PRTG
CMS
Wordpress (excluding plugins)
CDN
Cloudflare
Endpoint Protection
Bitdefender, ESET
Other
802.1X, RADIUS, Openstack, and more
Hardware
This section is only relevant for the services we offer that relate to our data recovery services.
We support many hardware manufacturers, for many media types, including but not limited to Lenovo, IBM, DELL, HP, Intel, Western Digital, Seagate, Sandisk, Corsair and more.
We can offer support for systems that do not or no longer have a valid license with their manufacturer (for example, DELL, for Equalogic SANs) however, providing you are no longer covered by a manufacturer's warranty, any cost relating to media replacements with original / OEM will not be covered by us in any event and you will need to communicate with the manufacturer to obtain a replacement, or if your system supports it, you may order non-OEM media, if the need arises - such as in disk or array failures.
Supported Disk technologies: HDD, SSD, Flash/USB.
In the scope of data recovery, we do not support Fibre Channel or iSCSI drives. However, these types of media are indeed supported in the scope of virtualization or backup storage.
Limit Of Support
EOL
We do not officially support any operating system that has reached its End-Of-Life due to their end-of-support by their software development and known issues associated with running these versions.
Best-effort support will be evaluated on a case-by-case basis.
Windows (PC)
We no longer offer support for Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 due to their end-of-support by Microsoft and known issues associated with running these versions.
We do not provide any best-effort support on these platforms.
Windows (Server)
We no longer offer support for Windows Server 2003, 2008 and 2012.
If needed, we can provide support for In-Place-Upgrades from Windows Server 2008 to Windows Server 2022. This can be requested under our "Managed Services" offer.
Linux
We do not offer support for any unlisted Linux / Unix operating systems and/or versions.
Other
We do not offer support for operating systems and/or software that do not or no longer have a valid license. This does not include open source software that do not need a license to properly run.
Cracked / Non-Genuine Licenses
We do not offer support for software that uses cracked licenses. Exceptions are evaluated on a case-by-case basis, but most often than not, this type of support will be declined.
Apple / iOS / MAC
We do not offer support for any hardware, software or operating system created or manufactured by Apple such as iPhone, iPad, Macbook, iMac, iOS, MacOS etc
Smart Phones
We currently do not offer support for phones or Tablets with or without a Custom Firmware.